Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.
Please note that we reserve the right to send items back to you that have been returned to us after 30 days unless they are faulty.

In the event of Trecondo B.V. sending you a replacement for a damaged, defective or wrong item, you must return the original item to the National Trust Online Shop within 30 days.